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Questions, feedback, or something to improve?

Use the RTI Scheduler contact center for platform questions, technical issue reports, education tool feedback, feature suggestions, accessibility concerns, or other relevant inquiries.

General Questions Technical Issues Tool Feedback Accessibility
Contact Center
RTI SCHEDULER
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General Question Questions about RTI Scheduler and its public resources.
🛠️
Technical Issue Report a tool, interface, or website problem.
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Suggestion Share an idea for improving an education tool.
♿
Accessibility Tell us about a barrier that affects use of the platform.
Helpful messages include context.
Tell us what you were trying to do, which tool or page you used, and what happened.
How Can We Help?

Choose the reason that best matches your message.

Selecting a clear topic makes an inquiry easier to understand and helps keep different types of feedback organized.

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General Question

Ask about RTI Scheduler, its public education tools, resources, or website functionality.

🛠️

Report a Technical Issue

Report a calculation, display, navigation, browser, or other technical problem.

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Education Tool Feedback

Tell us when a tool is confusing, missing an important function, or could provide a clearer result.

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Suggest a Feature

Suggest a practical education function or workflow that could improve the platform.

♿

Accessibility Concern

Report difficulty accessing, reading, navigating, or interacting with part of the website.

✉️

Other Inquiry

Use this option for a relevant inquiry that does not fit the categories above.

Send a Message

Give us enough detail to understand the issue.

A useful message explains the task, page or tool involved, what you expected to happen, and what actually happened.

1
Choose a topic Select the closest inquiry category.
2
Explain the context Include the relevant tool or page name.
3
Describe what happened Specific details are more useful than a general error report.
4
Avoid sensitive information Do not send passwords or unnecessary student records.

Contact Form

* Required fields
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Form setup: Message delivery must be connected to the site's contact-form backend before this form can submit real inquiries.

Optional — include this when your message relates to a specific RTI Scheduler page or tool.
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Before You Contact Us

A few checks can make your report much more useful.

Technical problems can depend on the information entered, the browser, the specific tool, or an institution's own academic rules.

01

Check the inputs

If a calculation appears incorrect, confirm that scores, weights, dates, credits, percentages, or other values were entered correctly.

02

Identify the exact tool

Include the tool or page name and the function you were using when the problem occurred.

03

Separate policy from calculation

If your school uses a different grading, GPA, attendance, or scheduling method, the difference may come from institutional policy rather than a technical error.

Safe Messaging

Share what is necessary—not sensitive information.

A support inquiry usually does not require private academic records or account credentials.

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Never send passwords

Do not include passwords, authentication codes, secret keys, or other account credentials in a contact message.

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Limit student information

Do not submit unnecessary personally identifiable student information, private school records, or confidential documents.

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Use examples when possible

A simplified example can often explain a calculation problem without sharing real student information.

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Verify official academic matters

Questions about official grades, attendance records, policies, or academic decisions should also be directed to the appropriate school or institution.

Contact FAQ

Before sending your message.

Yes. Include the name of the tool, the function you were using, the information you entered where appropriate, and a clear description of the result or behavior you believe is incorrect.
Yes. Useful suggestions explain the education task that needs to be completed, who would use the feature, and what problem the feature would help solve.
No. RTI Scheduler does not control a school's official academic records. Questions about an official grade, attendance record, transcript, or institutional decision should be directed to the relevant school or educational institution.
Avoid sending unnecessary personally identifiable student information or confidential academic records. In many cases, a simplified example is enough to explain the issue.
Include the page or tool name, the function being used, what you expected to happen, what actually happened, and any non-sensitive details needed to reproduce the issue.

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