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RTI Scheduler Help Center

Find the problem. Fix the next step.

Get practical help with RTI Scheduler education tools, calculations, inputs, browser behavior, classroom utilities, results, and common technical problems.

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Troubleshooting
HELP CENTER
1
Identify the tool Which workspace has the problem?
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2
Check the inputs Are all required values valid?
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3
Test the environment Refresh, browser, scripts, and connection.
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4
Report remaining issues Provide clear, non-sensitive details.
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Start with the simplest explanation.
Many tool problems can be resolved by checking inputs before changing anything else.
Start Here

What type of help do you need?

Choose the closest problem category to jump directly to relevant troubleshooting guidance.

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Tool Not Working

Buttons, inputs, timers, results, or workspace behavior.

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Result Looks Wrong

Grades, GPA, percentages, attendance, averages, or other calculations.

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Page or Browser Issue

Loading, display, interaction, refresh, or browser-related problems.

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Classroom Tool Help

Group maker, student picker, timers, rubrics, and teacher utilities.

Troubleshooting Library

Solve common RTI Scheduler problems.

Open the issue that most closely matches what you are experiencing.

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Tool Problems

Controls and interactive workspaces

Start by checking whether every required field contains a valid value. A missing, empty, or incorrectly formatted input can prevent a calculation from working as expected.

Try this:
  1. Check all required input fields.
  2. Remove accidental spaces or unsupported characters.
  3. Confirm percentages and weights use the expected format.
  4. Run the calculation again.
  5. If necessary, reset the tool and re-enter the values.

Interactive tools rely on browser-side functionality. If a control does not respond, first refresh the page and try the action again.

Recommended checks:
  1. Refresh the page.
  2. Wait for the page to finish loading.
  3. Try the control again.
  4. Test the page in a current browser.
  5. Check whether browser settings or extensions are blocking scripts.

Where a Reset function is available, use it to return the active workspace to its starting state. Otherwise, clear the current inputs or reopen the tool.

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Calculation & Result Issues

Grades, GPA, attendance and numbers

A difference does not automatically mean the calculator is malfunctioning. Schools can use weighted categories, dropped assignments, extra credit, rounding, special assessment rules, or other grading policies.

Compare these items:
  1. Points-based versus weighted grading.
  2. Category weights.
  3. Missing or excluded assignments.
  4. Extra-credit treatment.
  5. Your institution's rounding method.
Your teacher or institution's official grade record takes priority.

GPA calculation methods vary. Check the grade-point values, course credits, weighting method, repeated-course rules, and other policies used by your institution.

Use the institution's official GPA methodology when you need an authoritative GPA.

Attendance systems may treat partial days, excused absences, class periods, enrollment dates, or attendance events differently. Confirm that the tool inputs represent the same attendance basis used by your institution.

Confirm which percentage operation you selected. “What percent is A of B,” “percentage change,” and “X percent of Y” answer different mathematical questions.

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Browser & Display Issues

Loading and interaction problems
Try these steps:
  1. Refresh the page.
  2. Confirm your browser is up to date.
  3. Return browser zoom to a normal level.
  4. Try another current browser if the issue continues.
  5. Temporarily check whether an extension is altering the page.

Make sure the page has completely loaded. On smaller screens, controls may also move into a different responsive layout. Scroll through the workspace before assuming a control is missing.

The interface is responsive, so cards, navigation, fields, and tool controls can rearrange on narrower screens. A layout difference does not necessarily indicate missing functionality.

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Teacher & Classroom Tools

Groups, picking, rubrics and planning

When the number of students cannot be divided evenly by the requested number or size of groups, some groups may contain one more student than others. This can be mathematically necessary.

Check whether the no-repeat function is active. Standard random selection can select the same name again, while a no-repeat pool is intended to prevent reuse until the current pool is exhausted.

No. A rubric tool can help organize criteria and numerical scoring, but educators remain responsible for instructional and assessment decisions.

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Inputs & Information

Entering information correctly

Avoid inventing a value if accuracy matters. Check your course information, assignment record, school policy, schedule, or other appropriate source before completing the calculation.

Avoid entering unnecessary personally identifiable or confidential student information into public utilities. Where identity is not necessary, use non-identifying labels or simplified example data.

No. Do not enter passwords, authentication codes, private keys, or other account credentials into general public education tools.

No matching help topic found.

Try a shorter search such as “grade,” “GPA,” “button,” “browser,” “group,” or “attendance.”

Quick Diagnostic

Before reporting a bug, isolate the problem.

A useful technical report separates a calculation issue, input problem, institutional-policy difference, and genuine interface malfunction.

1
Recheck the input Confirm values, percentages, credits, dates, names, or text were entered correctly.
2
Confirm the selected function Make sure you are using the correct tab or calculation mode.
3
Compare institutional rules Check whether your school uses a different formula or policy.
4
Refresh and reproduce Reload the page and determine whether the same issue occurs again.
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Record what happened Note the tool, function, expected result, and actual behavior.
Report a Problem

A strong report makes troubleshooting easier.

If the problem remains after basic troubleshooting, include enough non-sensitive information to explain it clearly.

1

Name the tool

Identify the exact RTI Scheduler tool or page where the issue occurred.

2

Name the function

If the workspace has several tabs or modes, identify the specific function being used.

3

Explain the expected behavior

State what you believed the tool should do after the action or calculation.

4

Explain what happened

Describe the actual result, error, missing control, or unexpected behavior.

5

Include useful context

Browser type, device type, or a simplified example can help when relevant.

6

Remove sensitive information

Do not include passwords, authentication codes, or unnecessary confidential student records.

Safe Support

Troubleshooting rarely requires sensitive information.

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Protect credentials and student information.

Do not send passwords, authentication codes, secret keys, or unnecessary personally identifiable student information when asking for technical help. A simplified example can often demonstrate a calculation or tool problem without exposing confidential information.

Choose the Right Next Step

Help depends on the type of question.

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General Question

Check the FAQ for common questions about tools, calculations, access, and platform use.

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Technical Problem

Use this Help Center first to troubleshoot the issue and identify useful technical details.

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Problem Still Exists

Use the Contact Us page for a clear issue report after completing the relevant troubleshooting steps.

Ready to return to your task?

Go back to RTI Scheduler and continue using the education tool you need.